Return & Refund Policy — Titan Core Fit

At Titan Core Fit, we are committed to ensuring your complete satisfaction with every purchase. This Return & Refund Policy outlines the terms and conditions for returning physical fitness equipment purchased through titancorefit.com and is managed by Enchantgoods LLC, a registered business entity in the State of Illinois, United States.

Please read this policy carefully before making a purchase. By completing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date, subject to the following conditions:

The item must be in its original, unused, and unassembled condition

The item must be returned in its original packaging with all accessories, parts, hardware, and documentation included

The item must not show any signs of wear, damage, misuse, or modification

A valid proof of purchase or order number must be provided

The following items are NOT eligible for return:

Items that have been assembled, installed, or used

Items damaged due to misuse, negligence, or improper assembly by the customer

Items marked as Final Sale or Non-Returnable on the product page

Orders where the return request is made after the 30-day return window has passed

Items missing original packaging, parts, or accessories

2. How to Initiate a Return

To begin the return process, please follow these steps:

Step 1: Contact our team at info@titancorefit.com within 30 days of your delivery date

Step 2: Include the following information in your email:

Your full name

Order number

Product name and description

Reason for return

Clear photos of the item in its current condition and original packaging

Step 3: Our team will review your request and respond within 2 to 3 business days with return instructions and a Return Merchandise Authorization (RMA) number

Step 4: Once your RMA is approved, securely pack the item in its original packaging and ship it back using the instructions provided by our team

Step 5: Once we receive and inspect the returned item, we will process your refund or exchange accordingly

Important: Do not ship any item back without first receiving an RMA number from our team. Returns sent without prior authorization will not be accepted and may be returned to the sender at their expense.

3. Return Shipping Costs

Due to the size and weight of our fitness equipment:

Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item received

We recommend using a trackable and insured freight shipping service for all returns, as we cannot be held responsible for items lost or damaged during return transit

Original shipping charges are non-refundable unless the return is a result of our error

If the return is due to a defective or incorrect item, Titan Core Fit will arrange and cover the cost of return shipping

4. Refund Policy

Once your returned item has been received and inspected by our team, we will notify you of the approval or rejection of your refund.

If your return is approved:

Your refund will be processed within 5 to 10 business days

The refund will be issued to your original payment method

Depending on your bank or payment provider, it may take an additional 3 to 7 business days for the refund to appear in your account

Original shipping and handling charges are non-refundable unless the return is due to our error

If your return is rejected:

Our team will notify you with a clear explanation

The item will be returned to you at your expense if applicable

5. Partial Refunds

Partial refunds may be granted in the following situations:

Items returned with missing accessories, parts, or hardware

Items showing minor signs of handling beyond what was necessary to inspect the product

Items returned outside the 30-day window at the sole discretion of Titan Core Fit

6. Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery at info@titancorefit.com with the following:

Your full name and order number

A clear description of the damage or defect

Photos and/or video of the damaged or defective item and its packaging

Upon review, we will offer one of the following resolutions depending on the situation:

Full replacement of the damaged or defective item at no additional cost

Replacement parts if only specific components are affected

Full refund if a replacement is not available or feasible

We strongly recommend inspecting all items carefully at the time of delivery and noting any visible damage on the carrier's delivery receipt before signing.

7. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery at info@titancorefit.com with your order number and photos of the item received. We will arrange for the correct item to be sent to you and cover all associated return shipping costs for the incorrect item.

8. Order Cancellations

Before Shipment:

Orders may be cancelled within 24 hours of placement for a full refund. To cancel an order, please contact us immediately at info@titancorefit.com with your order number and cancellation request.

After Shipment:

Once an order has been dispatched, it cannot be cancelled. You may initiate a return once the item has been delivered in accordance with our return policy outlined above.

Custom or Special Orders:

Orders for customized or specially sourced equipment may not be eligible for cancellation once production or procurement has begun. This will be communicated clearly at the time of purchase.

9. Exchange Policy

We offer exchanges on eligible items within the 30-day return window, subject to product availability. If you would like to exchange your item for a different product:

Contact us at info@titancorefit.com with your exchange request

Exchanges are subject to the same return eligibility conditions outlined in Section 1

If the replacement item is of a higher value, the price difference will be charged to your original payment method

If the replacement item is of a lower value, the difference will be refunded to your original payment method

10. Non-Refundable Charges

The following charges are non-refundable under all circumstances:

Original shipping and freight charges

Assembly or installation service fees (if applicable)

Any customs duties or import taxes paid on international orders

11. Changes to This Policy

Enchantgoods LLC reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For any return, refund, or exchange related questions, please contact our team:

Titan Core Fit

Operated by Enchantgoods LLC

111 N Wabash Ave, STE 100

Chicago, Illinois 60602

United States

Email: info@titancorefit.com

Website: titancorefit.com

We aim to respond to all inquiries within 1 to 2 business days.